If you are unable to register, you may have registered years previously and your account number or email address is already on the system. Please contact our Member Services team via email info@letterkennycu.ie or on 0749124166 to check this for you.

Our Member Services team manually approves all online banking registrations during office hours to ensure that all the member information is correct. If the information matches, the team approves the registration, and the member receives their PIN by SMS within a couple of minutes. If you have not received your PIN within 48 hours of registering, below are some scenarios which might explain why you have not received your text:

• The date of birth you entered is incorrect – usually a typo mistake and a member of the team will delete this registration and send an email to the member requesting to send in another register.
• The mobile/email address provided does not match – the member is usually emailed to contact the office and update their contact information. The registration can then be accepted when the member information is updated.
• The member is already registered for online banking – the member is usually emailed to contact the office as they already have online access set up.

There may be an issue with your mobile phone provider. This can happen with international numbers in particular. Switching your mobile to airplane mode and then back off airplane mode can reset your mobile. Switching your mobile off and on again can also help. If you still don’t receive a PIN number, please contact the office and a member of the team can look into this for you.

After your first successful login, you will only need to remember your Username and Password for future log in attempts. Below are some reasons why you might not be able to log in:

• You are entering an incorrect Username – your username is case-sensitive and is different from your email address.
• You are entering an incorrect Password – your password is case-sensitive.
• You are copying and pasting details –ensure that the exact information is copied, that you have not left out any characters and that you have not copied any extra spaces at the beginning or end of a username/password.
• Your online banking has been suspended – did you receive an email that your online account has been suspended due to three failed log in attempts? Has your Credit Union account changed to Dormant?
• You are using the wrong website/app – make sure that you are using Letterkenny Credit Union’s most up-to-date website or app.

The website/app might be down for maintenance - if given advanced noticed, we will always report upcoming downtime on our socials.

Your username was created when registering for online banking. You will not be able to log into your online area by entering your email address. However, if you click the Log In button and then “Forgot Username”, you will be able to get a Username reminder sent to your email address.

Your password was created when registering for online banking. If you click the Log In button and then “Forgot Password”, you will be able to change your password yourself. To do this, you will have to enter your username, email address and Date of Birth. If all three pieces of information are correct, you will be sent an email with a Reset Password link to update your password. If this does not work, you can also email info@letterkennycu.ie and a member of the team will be able to reissue you a new temporary password to your email address.

Members' online banking will be suspended after three failed log in attempts. Please do not register again for the online services. We ask that you contact our Member Services team via email info@letterkennycu.ie to check this for you. You can also request a new password if you need one.

If you are not receiving OTPs but have previously, there are a couple of things that could cause this:

• Have you changed mobile numbers? – please contact the office to update your contact information.
• Are you in an area with bad service? – try requesting a new OTP in a different location.
• Has your mobile recently had an update or have you gone on holiday? – try turning your mobile off and on again and then switch airplane mode on and off to reset your signal.

Alternatively, try requesting the One Time Passcode ‘via APP’, please note, you need to have permissions for app notifications turned on for this in your app settings.

Please contact the office if you still do not receive an OTP and a member of the team will try to assist.

To set up biometric login, please sign into the app once or twice and you should see a pop-up message requesting consent to enable facial/fingerprint ID. If you do not receive this request, go to Settings on your mobile and under Apps, click Letterkenny Credit Union’s app and enable facial/fingerprint ID from here.

If your biometric login previously worked but does not anymore, you may have to re-set this. Please contact the office and a member of the team will re-set your biometric login and you will be able to set this up again following the steps above.

Once you log in, click Payments > Manage Payees > Set up a New Payee. Input the info of the account you wish to transfer to. Then select “Make a Payment”, select the recipient account, input the transfer amount, date of transfer and whether it’s a one-off or recurring payment. Click Next, input your password to authorize the transaction. You will receive a notification and a message into your CU Online+ mailbox confirming that the transfer was successful.

With Letterkenny CU, you can have more than one balance scheme within your account. These may include Shares, Deposits, Current and any other saving sub accounts you set up. To download a statement for one of these balance schemes, scroll to “My balances”, select “View”, select “Dates”, choose the dates you want to include, select “Download” and the file will download to your device, where you can print/save.

• Click on the documents tab.
• Click choose file to select your document.
• Select the document type you are uploading.
• Click on the upload button.

After a few moments you will see a success message.